We are unable to make variations to our products online, however, if you do have a request, please contact us at email@example.com to see if it is possible :)
DELIVERY TIMES AND AREAS DURING LOCKDOWN
Unfortunately, we cannot guarantee delivery times or delivery zones during Government enforced lockdowns. However, we will do our best to accomodate requests and do as much as we possibly can. Some suburbs have a minimum spend of $40.
$5 DELIVERY WITHIN 20KMS OF THE CBD + 5KMS OF STORES (extended until midnight 30.11.21)
*$5 DELIVERY is automatically calculated at checkout and valid for delivery within 20kms of the CBD or 5kms of any open store. A minimum order of $40 is applicable. Not valid with any other offer or discount. Valid for Monday to Friday for deliveries between 9am-5pm. Offer runs for all orders placed before midnight 30 November, 2021. This offer includes pre-orders for delivery. There is a flat rate surcharge of $10 for weekend and public holiday deliveries. We do our best to accommodate delivery times but due to increased demand, delivery times are an estimate.
FREE DELIVERY WITHIN 5KMS OF THE CBD (extended until midnight 30.11.21)
*FREE DELIVERY is automatically calculated at checkout and valid for delivery to CBD, Southbank, Docklands, East Melbourne, West Melbourne, South Melbourne, Port Melbourne, Albert Park, Middle Park and St Kilda Road the you spend $20 or more. Postcodes are: 3000, 3001, 3002, 3003, 3004, 3005, 3006, 3007, 3008, 3205, 3206 and 3207. Free Delivery is automatically calculated at checkout. A minimum order of $20 is applicable. Not valid with any other offer or discount. Valid for Monday to Friday for deliveries between 9am-5pm. Offer runs for all orders placed until midnight 30 November, 2021. This offer includes pre-orders for delivery. There is a flat rate surcharge of $10 for weekend and public holiday deliveries. We do our best to accommodate delivery times but due to increased demand, delivery times are an estimate.
*$5 OFF YOUR NEXT ORDER (until midnight 30.09.21)
Code TCQ5 must be used at checkout to get $5 OFF your order. A minimum order of $40 is applicable. $5 delivery offer (see below) is valid with this promotion #YAY. Not valid with any other offer or discount. Valid for Monday to Sunday deliveries between 9am-5pm. Valid until midnight 30 September, 2021. Limited to one per customer. There is a flat rate surcharge of $10 for weekend and public holiday deliveries. Order can be for any date in advance. Limited to the first 200 orders only.
TERMS, CONDITIONS AND PRIVACY
This site and its contents are owned by The Cupcake Queens (A.B.N. 64 149 488 636), or in the case of some products, a third party.
You may view the contents on this site using a web browser solely for personal and non-commercial use.
You agree that use and access of this website is subject to our terms and applicable laws of Victoria, Australia.
The Cupcake Queens does not take any responsibility for any conditions in relation to this website that may produce viruses or cause any hardware or software damage. You assume the risk of use of this site and release The Cupcake Queens of any consequences.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
You must contact within 7 days of purchase.
Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, we ask that you please first check your bank account again.
The Cupcake Queens recognises the importance of protecting the privacy of our customers and other third parties who provide their personal information to us.
Personal information we collect
When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth). Personal information generally includes any information that can be used to personally identify you.
We may collect the following types of personal information from you:
Or, if you are a candidate for employment, we may collect other information as further set out in our Recruitment Privacy Statement, application forms or during the recruitment process. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.
We may also collect information from you that is not personal information because it does not identify you personally. This information is normally retained with your personal information and may include:
We may use temporary (session) cookies or permanent cookies when you access our web site. This allows us to recognise your browser and track the web pages you have visited.
You can switch off cookies by adjusting the settings on your web browser.
If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our products, services or activities, we may de-identify or delete this information without notifying you to protect your privacy.
HOW WE COLLECT YOUR PERSONAL INFORMATION
Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.
THIS WEBSITE USES GOOGLE ADWORDS
HOW WE HOLD YOUR PERSONAL INFORMATION
We may hold your personal information in either electronic or hard copy form.
If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties.
If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.
IF WE ARE UNABLE TO COLLECT YOUR PERSONAL INFORMATION
If we are unable to collect your personal information, some or all of the following may occur:
PURPOSE OF COLLECTION OF YOUR PERSONAL INFORMATION
We collect your personal information so that we can carry out the following actions or purpose:
Or, if you are a candidate for employment, to assess your suitability for a position at The Cupcake Queens.
DISCLOSURE OF YOUR PERSONAL INFORMATION
Your personal information may be disclosed in connection with any action or purpose to any of the following:
We may send you direct marketing communications and information about products and services offered by us via email, SMS, or regular mail.
If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.
You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below).
We do not provide your personal information to any other organisations for the purposes of direct marketing.
HOW YOU MAY ACCESS YOUR INFORMATION
You may access your personal information held by The Cupcake Queens by making a request to us.
Mail: The Privacy Officer
The Cupcake Queens
17 Hall Street
Yarraville Victoria 3012
Normally we will provide a record of your personal information to you via your preferred contact method (phone, email or mail), and we will not charge a fee.
If your request is unlawful or may interfere with the privacy of others we may reasonably refuse to provide access to your personal information.
CORRECTION OF YOUR PERSONAL INFORMATION
If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint.
Our team members will acknowledge receipt of your complaint within 24 hours, and will normally respond to your request within 5 business days. If your complaint is complicated or requires further investigation our response may take additional time to finalise.
We will respond to you by your preferred contact method if you have indicated one.
Mail: The Privacy Officer
The Cupcake Queens
17 Hall Street
Yarraville Victoria 3012
CANDIDATES AND EMPLOYEES