Subject: Disheartened Customer Feedback
Dear Cupcake Queens Team,
I've been a dedicated customer for five years, spending significantly at your store. Despite attempts to provide feedback via email, Instagram, and in-store, it seems to have fallen on deaf ears. Today, I received an email asking about my absence, as you’d notice me gone, thru my “membership” . Im gone because management-you do not listen, you don’t listen to your staff and you don’t listen to your customers, which is a direct result of my decision to stop patronising Cupcake Queens.
Your staff is commendable, you don’t listen to them, you should have queues for your cupcakes - you don’t because you don’t listen to what the customer wants, especially the customers like me who were cupcake queen obsessed - the disconnect seems to lie in management's Unwillingness to heed customer feedback., which I’ve been giving - and giving now for I think maybe 4 years? It's disheartening that the voices of those who contribute to your business aren't being heard. A sincere reflection on customer concerns and an effort to address them would have gone a long way.
Christmas Eve was the last straw for me.
I hope this message prompts a positive change in customer engagement.
Best regards,
Sad to go, but enough.
Liv
